Privacy Policy

Your privacy is important to us. Zuck Roofing & Exteriors respects your privacy and is committed to protecting the personal information you provide to us through our website, forms, communications, and services.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

1. Information We Collect

We may collect personal information when it is reasonably necessary to provide our services, respond to inquiries, prepare estimates, schedule appointments, communicate with customers, and operate our business.

Information we may collect includes:

• Name
• Email address
• Phone number
• Property or service address
• Information about an estimate or service request
• Appointment or project information
• Communications you send to us
• SMS opt-in and consent information
• Website usage and technical information
• Other information you voluntarily provide through our forms or communications

We collect personal information through fair and lawful means and, where appropriate, with your knowledge and consent.

2. How We Use Your Information

We may use personal information to:

• Respond to inquiries and estimate requests;
• Provide customer care and service communications;
• Schedule or confirm appointments;
• Provide quotes and project or service updates;
• Communicate regarding billing, service status, requests, or account activity;
• Send SMS messages when you have provided the appropriate consent;
• Send marketing or promotional communications when you have opted in to receive them;
• Improve our website, services, and customer experience;
• Maintain business and compliance records;
• Prevent fraud, misuse, or security issues; and
• Comply with applicable legal requirements.

We do not use your mobile phone number to send SMS marketing messages unless the appropriate consent has been provided.

3. SMS and Mobile Information

Zuck Roofing & Exteriors may offer an SMS messaging program to consumers who affirmatively opt in.

If you provide SMS consent, messages may include:

• Customer care and service communications;
• Estimate and service request communications;
• Appointment, quote, and project updates;
• Account notifications related to requests, billing, service status, or account activity; and
• Marketing or promotional messages regarding Zuck Roofing & Exteriors services, promotions, or special offers.

Message frequency may vary.

Message and data rates may apply.

Consent to receive marketing or promotional SMS messages is not a condition of purchase or receiving services from Zuck Roofing & Exteriors.

Mobile Information Sharing

Your mobile information will not be sold or shared with third parties for their own promotional or marketing purposes.

Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

We may share mobile information, including SMS opt-in or consent status, with service providers that assist us in providing and operating the messaging service, including messaging platform providers and telecommunications carriers, solely as necessary to deliver, operate, maintain, and support the SMS program.

These service providers may only use the information as necessary to perform services on our behalf or as otherwise permitted or required by law.

SMS Opt-Out

You may opt out of SMS messages at any time by replying:

STOP

Other supported opt-out keywords may include:

UNSUBSCRIBE, CANCEL, END, QUIT, or STOPALL

After receiving an opt-out request, we may send a confirmation message confirming that you have been unsubscribed. You will not receive additional SMS messages from the program unless you subsequently opt in again through an approved method.

SMS Help

For assistance with the SMS program, reply:

HELP

or:

INFO

You may also contact us at:

contact@zuckroofingexteriors.com

4. How We Share Information

We do not sell personal information.

We do not share personally identifying information publicly except where you have authorized us to do so or where disclosure is required by law.

We may provide information to service providers and contractors that help us operate our business and provide services to you.

Examples may include:

• Customer service providers;
• Website and hosting providers;
• Communications and messaging providers;
• Telecommunications carriers;
• Payment processors;
• Analytics providers;
• Contractors or subcontractors involved in providing requested services; and
• Other operational service providers.

These parties receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

For clarity, mobile phone information and SMS opt-in or consent information will not be sold or shared with third parties for their own marketing or promotional purposes.

5. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services;
• Maintain customer and project records;
• Operate our business;
• Maintain consent and compliance records;
• Resolve disputes;
• Prevent fraud or misuse; and
• Meet applicable legal, accounting, or regulatory requirements.

When information is no longer reasonably necessary, we may delete or securely dispose of it.

6. Data Security

We use commercially reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access;
• Loss;
• Theft;
• Disclosure;
• Copying;
• Misuse;
• Modification; and
• Destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Your Choices

You may choose not to provide certain personal information.

However, refusing to provide information may prevent us from providing certain requested services or responding to some requests.

SMS marketing consent is optional and is not required to make a purchase or request our services.

You may unsubscribe from SMS communications at any time by replying STOP.

You may also contact us regarding your personal information or privacy questions at:

contact@zuckroofingexteriors.com

8. External Websites

Our website may contain links to websites that are operated by third parties.

We do not control these external websites and are not responsible for their content, security practices, or privacy policies.

We encourage you to review the privacy policies of any external websites you visit.

Cookie Policy

Zuck Roofing & Exteriors may use cookies and similar technologies to operate our website, remember preferences, understand how visitors interact with our website, and improve the user experience.

9. What Are Cookies?

Cookies are small files that websites may store on your device.

They can help websites remember information about your visit, improve functionality, understand website usage, and provide a more consistent browsing experience.

10. How We Use Cookies

We may use cookies for purposes including:

• Website functionality;
• Remembering preferences;
• Form functionality;
• Website analytics;
• Security;
• Understanding how visitors use our website; and
• Improving our website and services.

11. Disabling Cookies

Most web browsers allow you to control or disable cookies through browser settings.

Disabling cookies may affect the operation of certain portions of our website.

Some functions may not work properly when cookies are disabled.

12. Cookies We May Use

Depending on the features available on our website, cookies may include:

Forms-Related Cookies

When you submit information through website forms, cookies may be used to remember certain information or maintain functionality during your website session.

Site Preference Cookies

Cookies may be used to remember settings or preferences so that the website can provide a more consistent experience.

Analytics Cookies

We may use analytics technologies to understand how visitors use our website, including which pages are visited and how visitors interact with the website.

This information can help us improve website performance and usability.

13. Third-Party Cookies

Certain trusted service providers may place cookies or similar technologies through our website.

For example, we may use analytics services such as Google Analytics to better understand website activity and improve the website.

Third-party providers operate according to their own privacy policies and terms.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, legal requirements, or privacy practices.

When changes are made, we may update the effective date shown below.

Your continued use of the website following an update constitutes acknowledgment of the revised Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or our SMS messaging program, please contact:

Zuck Roofing & Exteriors

Email:
contact@zuckroofingexteriors.com

Website:
https://zuckroofingexteriors.com/

Effective Date

January 2026